Dear Skinbiology,

I just received my products but the skin signals which was free with any purchase did not come along with my package!

I ordered: emu oil, CP serum + Exfol combo and got my bonus of sebum be gone. However the skin signals was not received.

Is my order not entitled to receive the skin signals?

Moreover, I wish to feedback that the emu oil packaging is terrible. When I received the bottle, the oil was leaking and it was only 70% full.
Maybe because the package came from USA to me in Singapore, thus with the air pressure and stuff... the bottle leaked.

However, I still think that the packaging should be improved and hopefully I can get a discount off my next order for this.

Thanks!
misskin

Send your name and address to customerservice@skinbiology.com and tell them about the problem.

We will replace the items missing or damaged.

Thank you Dr Pickart, I will do that. Appreciate your response and concern about this matter.

I have started using the products and hope to see improvements with my skin.

I will update and feedback accordingly.

Cheers,
Misskin

Dear Dr Pickart,

I have sent an email to customerservice@skinbiology.com and its been 4 days and I have yet gotten a response of any sort from the cs.

Please advise,
Misskin

Send an email to me at lorenpickart@skinbiology.com so that I can track what is happening.

Dear misskin:

Thank you for your patience - We will be sending out the replacements shortly.

We are contacting you now to confirm your shipping address.

Best Wishes,
-Skin Bio Team

quote:

Originally posted by Dr. Pickart:
Send an email to me at lorenpickart@skinbiology.com so that I can track what is happening.

Dear Dr Pickart,

Thanks for your reply. Cassie has contacted me and assured that she will personally take care of my case.

I know you are a busy man and sincerely thanking you for your concern on my small matters.

I will liase with her directly and let you know how it goes.

Good day!
Misskin

Dear misskin:

Your products (Emu Oil for Skin 2oz and Skin Signals samples) will be shipping out tomorrow.

Enjoy!

Best Wishes,
-Skin Bio Team

I wish to thank Skin Biology.

I just received the replacement Emu oil and skin signals sample.

This time, the Emu oil was perfect! No spillage at all!

Bravo!

Thanks again...