25 June 2009, 01:15 AM
misskinProducts received but...
Dear Skinbiology,
I just received my products but the skin signals which was free with any purchase did not come along with my package!
I ordered: emu oil, CP serum + Exfol combo and got my bonus of sebum be gone. However the skin signals was not received.
Is my order not entitled to receive the skin signals?
Moreover, I wish to feedback that the emu oil packaging is terrible. When I received the bottle, the oil was leaking and it was only 70% full.
Maybe because the package came from USA to me in Singapore, thus with the air pressure and stuff... the bottle leaked.
However, I still think that the packaging should be improved and hopefully I can get a discount off my next order for this.
Thanks!
misskin
25 June 2009, 12:15 PM
Dr. PickartSend your name and address to customerservice@skinbiology.com and tell them about the problem.
We will replace the items missing or damaged.
25 June 2009, 07:48 PM
misskinThank you Dr Pickart, I will do that. Appreciate your response and concern about this matter.
I have started using the products and hope to see improvements with my skin.
I will update and feedback accordingly.
Cheers,
Misskin
29 June 2009, 07:48 PM
misskinDear Dr Pickart,
I have sent an email to customerservice@skinbiology.com and its been 4 days and I have yet gotten a response of any sort from the cs.
Please advise,
Misskin
30 June 2009, 12:21 PM
Dr. PickartSend an email to me at lorenpickart@skinbiology.com so that I can track what is happening.
30 June 2009, 03:47 PM
Skin BiologyDear misskin:
Thank you for your patience - We will be sending out the replacements shortly.
We are contacting you now to confirm your shipping address.
Best Wishes,
-Skin Bio Team
30 June 2009, 06:38 PM
misskinquote:
Originally posted by Dr. Pickart:
Send an email to me at lorenpickart@skinbiology.com so that I can track what is happening.
Dear Dr Pickart,
Thanks for your reply. Cassie has contacted me and assured that she will personally take care of my case.
I know you are a busy man and sincerely thanking you for your concern on my small matters.
I will liase with her directly and let you know how it goes.
Good day!
Misskin
01 July 2009, 04:59 PM
Skin BiologyDear misskin:
Your products (Emu Oil for Skin 2oz and Skin Signals samples) will be shipping out tomorrow.
Enjoy!
Best Wishes,
-Skin Bio Team
25 July 2009, 07:22 PM
misskinI wish to thank Skin Biology.
I just received the replacement Emu oil and skin signals sample.
This time, the Emu oil was perfect! No spillage at all!
Bravo!
Thanks again...