15 August 2007, 03:34 PM
miss21order pending for over 3 weeks
I placed an order on July 24 and it still says pending. Plus I have not been charged yet for the order. How long is this supposed to take?
17 August 2007, 11:09 AM
Dr. PickartYour order should have been sent by now.
For tracking information, send an email to customerservice@skinbiology.com or call 1-800-405-1912 during business hours -
Mon-Fri - 10 am to 5 pm - Pacific Time.
Often the "pending" is not quickly removed when we get overwhelmed in orders.
Most orders are processed in a week, unless we are out of some product.
17 August 2007, 03:01 PM
Skin BiologyDear miss21:
Your order shipped on 8/14/07 and should arrive to you shortly.
If you have any further questions/concerns please feel free to call us at 1-800-405-1912.
Best Wishes,
-Skin Bio Team