Hi All,

I ordered on August 19th and received order number #30011 at the time. The website still shows my order as pending and I sent an email a few days ago to the customer service address but have not heard back. Can someone advise whether there is a problem with my order? Thanks.

Chris

Dear Chris:

You will notice that the online system will keep the status as "pending" because we are not able to go in and manually update the many, many orders we receive each day.

*Please note: Orders shipping to locations outside the USA will take longer than 10 business days to arrive. It should leave our facilities in about 5-7 business days, but it really depends on the postal service of the country you live in, and customs, when your item is delivered to you. See: http://www.reverseskinaging.co...licies.html#shipping

But everything looks good with your order - It should arrive soon.

Best Wishes,
-Skin Bio Team

This message has been edited. Last edited by: SkinBiologyWebmaster,

Thanks, it arrived today.

Wonderful - We hope you enjoy your products!

Post here on the message board if you have any questions.
-Skin Bio Team