New LacSal Cream

Thank you for sending the LacSal cream with my recent order!
I'm loving the texture and feel and the cream has some tingle when I apply. I have normal to dry skin so really love the creamy feel. I have been using your products for about 17 months.
I was very impressed with the upscale packaging and pump until..........after about 3 applications it stopped working When I opened the container there was no tube to be found. It looked like it may have broken or come loose from the top. I have had this problem with hi end make-up bottles too. Now I'm getting the cream out with a toothpick
I love your new product. Thank you again.
IMHO the container pump may need some work.

Susan

This message has been edited. Last edited by: Suboo,

I also want to thank Skinbio for the complimentary LacSal cream. It seems like a great product!

I did want to mention though, that like Suboo, my pump stopped working after a few uses also.

I will also open the tube & get the cream out with a toothpick.

Again, thank you kindly

Hi

I too would like to thank SB for the complimentary LacSal. I love the way it makes my skin feel - way better than the exfol serum which I was never keen on.

Also want to add that I LOVE the Super Cop x2. (Probably the wrong place to post this but I'm still trying to find my way around the boards). It doesn't sting like the old super cop.
Thanks SB.

Dani.

Re: the pump stopping. What has probably happened is that you've lost the vaccuum. Just pump it for what seems like an endless amount of times and you will recreate the necessary vaccuum. This hasn't happened to me with the LacSal, but I have experienced it with other airless pumps.

We will slightly loosen the thickness of LacSal. It will still have the same level of hydroxy acids but will be easier to pump.

quote:

Originally posted by Kathryn06:
Re: the pump stopping. What has probably happened is that you've lost the vaccuum. Just pump it for what seems like an endless amount of times and you will recreate the necessary vaccuum. This hasn't happened to me with the LacSal, but I have experienced it with other airless pumps.

Thanks so much Kathyrn. You're right, I tried pumping it many times last night after seeing your comment and now it works. I wasn't familiar with airless pumps.


Susan

Takes FOREVER, but it does eventually work.

When will the LacSal Cream be for sale? I do not want to run out.
Renee

We are slightly loosening the cream but it will be still as strong.

We will give it away for a few more weeks.

Do I request it with another order?

Yes

Thank you!

I received my complimentary sample today, thank you very much Skin Biology! I am going to try it this evening for the first time. I realize this is a "leave on" product. My question is, how often should it be used ideally? Is this a once a week product or a daily product?

Thank you again.

Kathy

Dear KathyC:

This is a daily product you can use once or twice a day (probably twice a day is the most that it would need to be used).

Best Wishes,
-Skin Bio Team

I have been using the LacSal for the past week and like it very much. This will be keeper for me, and I likely won't bother using exfol again. My skin is dry and the LacSal very much agrees with my skin type.

I understand Dr. Pickart to have recommended that LacSal be used at opposite ends of the day from CPs. I prefer to use my LacSal at night, followed by CPs as I use Vitamin C in the morning. Is this a problem? Thank you.

Kathy

Our clients often find better ways to use products than I recommend. Always do what works best for yourself.

Yes, the pump is a problem, but SB knows that already

Mine takes for ever to get the product out and when it does it's always unpredictable how much will come out. So many times I end up with to much.

Loosing up the cream to a lotion is a great ideal, I also find that it's hard to apply a thin layer with this thick formula since I have to spread it out by pulling my skin and I don't like to do that so I put more.

QUESTION: I am tempted to moist my face with water before applying but that means that it will reduce the potency due the water ph being higher, right? or I am safe doing this?

I don't have any problem with the pump. I dispense three pumps each night and that covers my face and neck.

As far as the water, I don't do that myself, but the pH of the LacSal is about 4?? Correct me if I'm wrong Skin Bio Team. I don't think there's a great exfoliating thing going on at that high of a pH in any event.

Kathy