I'm from South Korea,my name is Saule Zhanbakiyeva
On January, 29th, 2009. I have ordered:
Emu Oil S for Skin
P&R for Breasts, Nipples and Decolletage
Order #: 4888
But I have forgotten to add Free bonuses and then I have ordered bonuses the separate order right after the first order and i have paid delivery for bonuses 23$
Folligen Cream (Bonus)
Super Cop 2X - Extra Strength (Bonus)
Order #: 4889
Both orders are made in same day on January, 29th, 2009.
Today I have received the order, but in it there were no bonuses.
I do not understand, why in a parcel have not put bonuses, for them even was separately delivery has been paid 23$, both orders are made in one day.
Send urgently to me bonuses!!!!!!!!! It is shocking, I have paid money, but have not received the order.
Check up once again Order #: 4889 and send me my order!!!!!!!!!!
I wrote to yours Customer Service, but have not received till now the answer.
I am very malicious!!!!! I have paid money, but I can not receive the order!!!!!!!

Dear mrexacto:

We will contact you directly. I have informed the staff of what occurred with your orders.

For future reference though, bonuses must be added to the cart at the time of placing the primary order. Because the system is automated, trying to add bonuses after the order has been placed only causes problems.

But will contact you directly. We do not discuss private shipping/ordering matters over the public forum.

If you need to contact customer service - Email: customerservice@skinbiology.com - You will receive a reply.

Best Wishes,
Skin Bio Team

Your tracking number is CJ 351 439 151 US

Karrie wrote:
I don't believe I have received any letters accordingly, but this is what I know:
This gentleman ordered 75$ worth and no samples included on his order, the system flags additional later orders (such as free samples) of no monetary product value, and then I cancel them. So if he would like to have them added to his next order that is fine, but he would have to phone in the order as we would have no way of really knowing about his past problem. (I don't check everyone's notes in the system before invoicing them, so I would not know about old bonuses that need to be added to the next order)

I'm not gentleman,i'm a women, it's jast login name, but it's ok.
Tracking number is CJ 351 439 151 US - this is order #4888.
I have ordered bonuses the separate order right after the first order and i have paid delivery for bonuses 23$.
And this Order #: 4889
I wrote more than 20 letters to you.
And you wrote, that you will directly contact with me .
But until now I did not get not a single answer from you.
I live in other country, why I would have to phone in the order and spend money for international bells.
For this purpose there is e-mail
Why you give your E-mail address, if ignore the letters of buyers.
What a problem , I paid separately for bonuses shipping 23$.
I must to give a present for you 23$ ???????
Send to me my bonuses, I no longer will order from you nothing.

This message has been edited. Last edited by: mrexacto,

Dear mrexacto:

Please be assured that your card was not charged for the bonuses that were not sent out.

We would not charge clients the International Priority Mail rate for the shipment of free small bonuses. Your card has not been charged the $23 for shipping.

We handle all customer service and order concerns through direct contact with our clients, not through the message board.

So right now we are sending you a private reply. For future reference though please make sure you are emailing: customerservice@skinbiology.com and allow time for us to respond. We receive up to hundreds of emails a day and it does take time to reply to each one individually.

At times we've noticed clients have accidentally sent emails to an incorrect address. Whatever the case, we apologize for the delay in getting back to you.

Best Wishes - We are sending a private reply right now,
-Skin Bio Team