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Leaky packaging improved? Login/Join
 
Location: Singapore
Registered: 28 July 2007
Posts: 8
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Dear SB, the last two times I ordered, some of the pots leaked as the travel time is long to my part of the world. Has SB improved its international shipping packaging so as to minimize the wastage?

Thanks,
Picture of Dr. Pickart
Location: Skin Biology
Registered: 15 September 2004
Posts: 7065
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Which products leaked?
Location: Singapore
Registered: 28 July 2007
Posts: 8
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it was a BONUS CP Night Eyes --maybe that was before you started the pump bottle-- and all the small white pots I have received, I can't remember how many ounces they are... if not sealed tight there's quite a bit of wastage of the more liquid lotions.
thanks.
Picture of Skin Biology
Location: Skin Biology in Bellevue, Washington - USA
Registered: 22 June 2004
Posts: 4865
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Dear juyuli:

We are taking precautions to pack things carefully (especially when shipped outside the US).

The new airless pump bottles make shipping more effective without spills/leakage.

Please let us know if you have any problems with products received by emailing us at: customerservice@skinbiology.com

Thank you,
-Skin Bio Team
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