I have to applaud Skin Biology Canada for their fantastic customer service. I have placed two orders with them in the past two months. Both of my orders were shipped THE SAME DAY and I received them within two business days for the express post rate of $7.95! This is fabulous service. I highly recommend this Skin Biology retailer to all Canadians.

KathyC

Kathy -
Thanks for your feedback - much appreciated!! We do our best to get orders out as quickly as possible.

Doreen Babiuk
Skin Biology Canada

Do we also get a *free gift* over $50.00 ...
if we order in Canada ?

Do u also have the combo specials ?

Thank-u very much

Hello Lila -

Yes to both questions. You can find the bonus page by clicking on the bonus button on our 'Home Page' and see what choices we have. We also have the Shampoo and Conditioner Combo, and most sizes in most products. If there is anything that you want and don't see please let us know, either by emailing here or at store@skinbiologycanada.com. - we can get it for you ! Thanks for your enquiry!!

Doreen

Thanks so very much Doreen, I will be placing my order shortly !!

I will also order now from you, Skinbiology Canada, but I noticed that you do not have a few combos that could save us a little:

Combo CP Serum 1 oz plus Exfol Serum 1 oz, $28.95

Combo CP Serum 4 oz plus Exfol Serum 4 oz, $51.95

Regular 2-Step Skin Remodeling System with P&R3, 2 oz or 4oz tube of Protect & Restore #3 and Exfoliator of Your Choice, $30.95

I also could not find:

Protect & Restore Body Lotion with Ylang Ylang, Nutmeg and SB-74, 8 oz bottle of Protect & Restore Body Lotion, $36.95

Also, Skinbiology is now giving out the Super GHK serum/cream as a gift with any purchase. Do you have the same promotion?

Thank you.

Hello Nataxa -

Thank you so much for the suggestions re: combos.
I will add these to my site sometime in the next few days. I do have the Body Lotion (in all fragrances including the Ylang-Ylang - you can find it under "Body" - use the pull-down menu to choose the fragrance.) Regarding the GHK samples - I have some available although I don't include them unless they are requested - if they are I do not count them as a regular bonus, so you can choose 1 for each $50 without counting the GHK. Again, thank you for taking the time !! Look forward to hearing from you soon.

Doreen Babiuk
Skin Biolgy Canada!

quote:

Originally posted by SkinbioCanada:
Hello Lila -

Yes to both questions. You can find the bonus page by clicking on the bonus button on our 'Home Page' and see what choices we have. We also have the Shampoo and Conditioner Combo, and most sizes in most products. If there is anything that you want and don't see please let us know, either by emailing here or at store@skinbiologycanada.com. - we can get it for you ! Thanks for your enquiry!!

Doreen

Hi again Doreen
Hope this post finds u well ?

I'm having a hard time finding the Combo: Super CP Serum and CP Serum (1 oz) since that's what I need replaced at the moment; furthermore, I can't seem to find the bonus button on ur 'Home Page' despite going on the Canadian site 4-5 x now ... sigh ...
What am I doing wrong

Thanks again

This message has been edited. Last edited by: lila,

Hi Lila-

The "Bonus" page link is not on the top bar, so I can understand your confusion. It is on the bottom left-hand corner of the 'home page' In a box which says "Free Bonus For order over $50" In addition when you check out there is a prompt (Link) for adding the bonuses before you input your credit card number and finish off the order. You can use the home-page box to browse or add the bonuses or the link on the final page - your choice. The reason you can't find the combos is that I haven't added them yet - I am waiting to be emailed graphics (from the original page design) before I can add an actual 'Combos' page. What I will do right now (because of you) is add the combo you want to the 'Facial Page' (it will appear as the very last item on that page) This way you can order it now ... I will be reorganizing the combos into their own section as soon as I can. Thanks for 'prompting' me - !!

Doreen

Oh that's such great news and so very generous of u Doreen

I'll try to go place my order today !!

I thank-u

quote:

Originally posted by KathyC:
I have to applaud Skin Biology Canada for their fantastic customer service. I have placed two orders with them in the past two months. Both of my orders were shipped THE SAME DAY and I received them within two business days for the express post rate of $7.95! This is fabulous service. I highly recommend this Skin Biology retailer to all Canadians.

KathyC

I agree with u totally and Doreen is just the B-E-S-T !!

Thanks Lila! I really enjoyed talking to you - please let me know how things are going!

Doreen

U're very welcome and thank YOU ... I really enjoyed our phone conversation as well Doreen; furthermore, ur service is excellent with a capital "E" !!

I've been using the products every single day and look forward to improvements

quote:

store@skinbiologycanada.com

Hello my wonderful Doreen ... how have u been ??
Looks like it's time to place a new order
I need some CP Serum and Super CP as well ...
Any interesting promotions going on at the moment ??
I've still never used the little sample of Lacsal that u sent me last time ... how can I tell if it's still ok
It's been in my fridge the whole time
and I was thinking about perhaps starting to use it but I want to be sure first 100% that's it's ok ...

I was also thinking about trying your version of Emu oil since the one I use here might be a little different... can u put together something for me ?

I just can't seem to find u in any any of my E-mails anymore
Do u still have a record of our past exchanges ??
Thanks so very much for ur kindness and patience Cheers
Sincerely always ur loyal customer

Hi Lila -

Nice to hear from you - hope everything is great !I don't know if you've noticed but we have combo pricing on Lac Sal and SRCPs - check out the site under "Combos", and we also have a couple of new products you might like to try. The 'little sample' of Lac Sal should be just fine - these types of compounds are nicely stable ....Send an email to
store@skinbiology.ca or phone toll-free (1-877-857-9529) (evenings are best :-) ) to talk about what would be best for you. Look forward to hearing from you. Take care.

Doreen

Hello Doreen, I will do just that !!
A great big thank-u

Saw this:

quote:

For every $50 you spend on SkinBiology.ca, you are eligible to pick one complimentary gift from the items below!

Does this include shipping price and tax? Or are you supposed to spend $50 before the shipping & tax?

Thanks!

Hello Mischa -

It is before taxes and shipping - still a really nice offer - we have wonderful products! Hope to hear from you soon.

Doreen Babiuk
Skin Biology Canada :-) !!

HI! I'm ready to order now. Do you accept paypal? I don't have a CC, that's why.

Hello Mischa -

Sorry - we don't yet have PayPal. If you want to order products now you can send and Postal Money Order made out the Northern Skin Biology and send it to #8 - 15989 Marine Drive, White Rock B.C.
V4B 1G1 - your order will be shipped on the first business day after your payment arrives. Thanks
very much !

Doreen